Course Notes – Quality Improvement

These notes were developed by Robert Hewitt for the course TECH 4462 – Quality Improvement at the University of Memphis. Note: These notes are “live” Google documents and are subject to change at any time. Feel free to copy them and adapt them as necessary.

• Introduction to Quality Improvement
• Lean Manufacturing
• Six Sigma
• Fundamentals of Statistics
  • Frequency Distributions
  • Data Analysis
  • The Normal Curve
  • Regression Analysis
• Statistical Process Control
  • Control Charts for Variables
  • Control Charts for Attributes
• Fundamentals of Probability
  • Acceptance Sampling
  • Reliability
• Management & Planning Tools
• Design of Experiments
• Taguchi Methods